Refund policy

Last Updated: 28 September 2026

At Dizit Shop, we want our customers to receive their orders in proper condition. Please carefully read the following Return & Refund Policy before placing an order.

1. Return Eligibility

A return request may be considered only when the product received is:

  • Damaged during delivery.

  • Defective or unusable upon delivery.

  • Incorrect product delivered.

  • Missing or materially different from the product ordered.

2. Unboxing Video is Mandatory

For any claim related to a damaged, defective, incorrect, or unusable product, the customer must record a continuous, clear unboxing video while opening the package.

The video should clearly show:

  • The unopened package and shipping label.

  • The condition of the package before opening.

  • The complete opening/unboxing process.

  • The product and its condition immediately after opening.

Unboxing video is mandatory for processing a return or refund claim.

Claims without a valid unboxing video may not be accepted.

3. Payment Proof

The customer must also provide valid proof of payment/order confirmation along with the return or refund request.

4. Product Condition

Only the original product received in an unused, unaltered, and non-usable/damaged condition, as applicable to the claim, will be eligible for return.

Products that have been used, altered, modified, repaired, washed, damaged after delivery, or otherwise tampered with may not be accepted for return.

The original packaging, accessories, tags, manuals, and other items supplied with the product should be returned wherever applicable.

5. Return Request Period

Customers should contact Dizit Shop as soon as possible after receiving the order and report any issue within 48 hours of delivery.

Return requests submitted after this period may not be accepted.

6. Refund Process

Once the returned product is received and inspected, Dizit Shop will determine whether the product meets the requirements of this policy.

If the claim is approved, the eligible refund will be processed through the applicable payment method or another suitable method.

The time taken for the refund to appear in the customer's account may depend on the payment provider or bank.

7. Non-Returnable Products

Products that are:

  • Used or altered by the customer.

  • Damaged after delivery due to customer handling.

  • Returned without the required unboxing video.

  • Returned without valid payment/order proof.

  • Missing original components or accessories, where applicable.

  • Returned after the applicable return period.

may not be eligible for return or refund.

8. Return Shipping

Where a return is approved because of a defective, damaged, incorrect, or unusable product, Dizit Shop will provide appropriate instructions regarding the return shipment.

9. Cancellation

Order cancellation requests may be considered only before the order has been processed or shipped. Once an order has been shipped, cancellation may not be possible.

10. Contact for Returns

To request a return or refund, please contact us with your order details, payment proof, and the required unboxing video.

Dizit Shop
Lucknow, Uttar Pradesh, India
Email: pjgdigitaleducator@gmail.com